Reference

The House Rules Behind Your Account

Everything you accept when you open a 5777bef account sits on this page: how your wallet behaves with bKash, Nagad and Rocket, what we expect from you, and where eligibility depends on local law.

Rules in plain EnglishWallet terms for bKash, Nagad, RocketEligibility set by local lawRevisions posted here first
5777bef The House Rules Behind Your Account
HOW WE HANDLE DATA

Documents, Storage and Who Sees Them

Your ID scans, wallet numbers and login logs serve two purposes: proving the account belongs to you, and keeping these conditions enforceable on both sides. Records stay while the account is open and for the retention period local rules set, then they go. You can ask for a copy of what we hold, or for a correction where something is wrong, by writing from your registered channel — we verify first, then reply with what changed.

Login and password

Your password stays yours; staff never ask for it. An OTP confirms any change of wallet number or contact detail before the new value takes effect on your account.

Cookies and sessions

A session cookie keeps you signed in as you move between browser and app, alongside basic analytics that show us where the sign-in flow loses people halfway through.

Retention window

Identity and transaction records remain on file while your account is live and for the period local rules require afterwards. Once that ends, they are deleted rather than archived.

Asking for changes

Request a copy, a correction or a deletion where local law allows it, straight from chat or your registered email. We confirm identity, then tell you what we did and why.

REACHING OUR DESK

Where to Ask About the Terms

If a clause reads awkwardly, ask before you act on it. Our support team handles questions on account rules, wallet ownership and document requests, and we answer in the language you write in. Keep your account reference nearby — it is the fastest way for an agent to pull up your wallet history and the exact wording of the conditions that applied when you signed in.

Chat from your phone Open the chat window on the mobile site or inside the app while you are logged in. Your account reference lets the agent match your message to your wallet record and the version of the conditions you accepted.
Write from your registered email Use the address tied to your account so we can confirm ownership before discussing anything attached to your terms. Messages from an unknown address get a verification step first, which slows the reply.
Wallet-side records bKash, Nagad and Rocket each keep their own transaction logs. If a transfer is stuck, grab the transaction ID from their app first; with that number we can trace our side of the entry quickly.

Questions We Get About the Terms

These are the four or five things people message us about most after reading the page. Short answers below; if yours is not covered, chat is open while you are logged in and an agent can quote the exact clause you are asking about.

Yes. Logging in, sending a deposit through bKash, Nagad or Rocket, or placing a stake all count as accepting the conditions currently posted here, including any revision that has already taken effect.

No, one per person. The wallet name has to match the account name too. Where we find duplicates, balances are checked before anything is released, and the extra account is usually closed.

Tell us before you send. A transfer from a wallet in another person's name gets held, and we ask for that holder's ID and a short confirmation before the credit moves onto your balance.

Message support from your registered email or chat. We confirm identity, settle the remaining balance back through the rail you deposited with, and mark the account closed once the transfer clears.

Usually a photo ID and a screenshot of the sending wallet showing the transaction ID. Anything beyond that is explained at the time, and you can always ask why a document is needed before you send it.

Every revision is published on this page with the date it applies from, so the version in force is the one you can read right now. No separate notice is required for you to stay bound by it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.