Reference

What We Hold And Why We Hold It

You sign in with a one-time code to your registered mobile number, so your wallet activity stays tied to that number instead of a shared handset.

One-time code sign-inbKash, Nagad, Rocket recordsCookie choices you controlCopy of your data on request
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THREE CONTACT ROUTES

Reach Us About Your Data

Data requests reach us three ways, and each one lands in the same queue. Chat from inside your signed-in account is quickest, because we can already see which number is live on the device. Email suits anything you need to show us, such as a screenshot of a bKash or Nagad receipt. If you have closed the account or cannot sign in, use the email route and put the registered mobile number in the message so we can trace it.

Team online

In-account chat

Open your account, tap support and send the request from the device you usually use. We can see the wallet history from there, so you never have to describe a Nagad transfer twice.

Email requests

Write from the address or the mobile number on file and attach the bKash or Rocket receipt when the question is about a payment record. The screenshot lets us match it faster.

Account closure

Ask us to close the account and we confirm the request from the registered number first, then tell you what gets deleted and what has to be kept under local rules.

HOW WE HANDLE DATA

Cookies, Retention And Account Safety

Details move through a short path, and every stop has a rule. Your sign-in is tied to the mobile number you registered, cookies keep the session on your own handset or browser, and payment records are matched to the reference your bKash, Nagad or Rocket transfer generates. The rest — chat logs, marketing consent, withdrawal checks — sits under a retention rule instead of staying indefinitely. Here is how each piece works when you use it.

Sign-in and device checks

Every session starts with a one-time code sent to your registered mobile number. We note the device and browser behind it so an unfamiliar sign-in can be flagged before any wallet action clears.

Cookies you control

Cookies keep you signed in and remember your language and wallet choice. Clear them from your browser settings and the next visit starts fresh, with a code sent to your phone.

How long records stay

Transaction records stay while the account is open, then for whatever period local rules require afterwards. Chat logs and marketing preferences are dropped once the request behind them is finished.

Changing what we hold

Ask us to fix a name, swap a mobile number or withdraw marketing consent, and we handle it after checking the registered number. Some payment records cannot be erased while a legal hold applies.

Questions About Your Privacy

These are the questions that reach our support chat most often, answered in the same plain terms the policy above uses. Most of them come down to one thing: the mobile number you registered. Keep it handy when you write to us, because it is how we match a request to an account. If your case is not listed here, send it from that number and we will take it from there.

Your mobile number, your name, the wallet you use for deposits and withdrawals, and your activity in the lobby. Payment records carry a reference number so a bKash, Nagad or Rocket transfer can be matched to your account.

Yes. Send the request from the registered mobile number through in-account chat or email, and we confirm who you are before releasing anything. What we can share depends on your local law.

Only where it is needed to run your account: payment partners clearing a deposit or payout, and service providers under a contract that limits their use. We do not sell your details to anyone.

Cookies keep the session alive so you are not asked for a code on every screen. Remove them and the next visit starts clean, with a fresh one-time code sent to your registered number.

The account stops working and we remove what is no longer needed. Records tied to payments may be held for longer where local rules require it, and we name those when the closure is confirmed.

Use in-account chat if you can still sign in, or email us with the registered number inside the message. Both routes reach the same team, and we reply to the contact you wrote from.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.