Reference

What You Need to Know Before You Play

Using 5777bef — including account registration, deposits via bKash, Nagad, or Rocket, and any wagering activity — means you accept the terms set out here.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesAccount holder age and eligibilityBangladesh local law appliesTerms subject to change with notice
5777bef What You Need to Know Before You Play
HOW WE HANDLE IT

Data, Security and Account Integrity

We take account security and data handling seriously because real money — your bKash, Nagad, and Rocket balances — moves through this platform. Here is how we manage the four areas that matter most to your account.

Data Retention

We retain account data for as long as your account is active and for a defined period after closure, in line with applicable regulations. You may request a summary of stored data via email.

Cookie and Tracking Policy

We use session cookies to keep your account logged in and to remember your preferred payment method — bKash, Nagad, or Rocket. No third-party ad tracking is embedded in core account pages.

Account Security Practices

Accounts are protected with OTP-based login verification. If you change your registered mobile number linked to your bKash or Nagad wallet, a secondary verification step is required before the change takes effect.

Requesting Changes or Deletion

To update personal details or request account closure, contact us through live chat or email with your account ID. Wallet-linked data is verified before any change is processed.

REACH US DIRECTLY

How to Contact Us on Legal Matters

If you have a question about eligibility, account restrictions, or how these terms apply to your specific situation, our support team handles legal and account queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference in any message so we can resolve it faster.

Live Chat Open the chat window from your account dashboard for direct contact with our support team on account eligibility, terms queries, or wallet transaction disputes.
Email Support Send detailed legal or account queries by email. Include your account ID and any bKash, Nagad, or Rocket transaction references for a faster resolution path.
Account Help Centre Our Help Centre covers eligibility questions, regional access rules, and how account suspensions are handled — searchable by topic from your account page.

Common Legal and Eligibility Questions

These are the questions we hear most often about account eligibility, terms, and how we handle your data. If your question is not here, reach us through live chat or email with your account details.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm whether using this platform is permitted where you are located.

Pending wallet transactions are held under review during a suspension. We contact you via your registered email or account notification with the next steps and any applicable timeframe.

Email our support team with your account ID and the specific data you want to access. We process data requests in line with the retention periods set out in our privacy terms.

Yes. Initiate a Rocket withdrawal first, then submit a closure request through live chat or email. We verify both steps before confirming the account is fully closed.

We send a notice to your registered account or email before material changes take effect. Continuing to use the platform after that notice means you accept the updated terms.

Reach us through live chat with your account ID and a description of the issue. For payment-related disputes, include your bKash, Nagad, or Rocket transaction reference for faster handling.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.